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Intermodal Dispatcher Responsible:
• Responsible for booking pier appointments and working closely with owner operators to ensure all paperwork and documents in order prior to dispatching to pier. • Able to offer solid advice and guidance to owner operator on equipment needed and/or on paperwork of what is expected to be used or get signed. • LTL’s – get rates and send rate to customer. • Utilize load boards and other sources to find work for owner operators on a daily basis. • May be asked to secure work for flatbed drivers utilizing load board or calling on previous customers. • Must be familiar with processing driver’s pay (settlements) and what that consists of. • Communicate effectively with clients, owner operators and peers via phone and email. • Effectively and professionally solve problems that arise, ensuring ultimate client satisfaction. • Print, organize, scan and ensure there are no mistakes on documents and/or emails. • Prioritize multiple projects and meet deadlines in a day. • Utilize your outstanding computer skills to multi-task, i.e. keep up with large amounts of emails, job orders, search for loads, etc.
Person in this Role Will Succeed if: • Willing and able to put in the time to train on Company processes and procedures. • Possess container experience, i.e. be familiar with terminology in terms of free day, released from port, etc. • Patient as you learn new skills daily. • Reliable and willing to put in the extra work and lend a hand when necessary. • Able to remain professional under pressure, fast-thinker, confident in decisions. • Able to pick up new skills quickly. • Bold, assertive, and open to constructive criticism.
Preferred/Required Qualifications: • Must have trucking industry experience. • Must have dispatching experience. • Port of Georgia knowledge is very important. • Stable job history a must. • Sound judgment and critical thinking. • Strong verbal and written communication skills. • Experience working in a fast-paced team environment. • Intermediate to advanced computer knowledge.
